Question 1

How fast can you get here?

Accepted Answer

We guarantee a 20-minute response time to any location in San Francisco. Our technicians are stationed throughout the city so we can reach you quickly whether you are in the Mission, Sunset, Financial District, or anywhere else in SF.

Question 2

Do you charge extra for nights, weekends, or holidays?

Accepted Answer

Our service call fee is $19 regardless of when you call. Labor rates are the same day or night, weekday or weekend. We believe emergencies should not come with penalty pricing. You will always get an exact quote before we start any work.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. We are fully licensed by the State of California, bonded, and carry comprehensive liability insurance. Every technician carries identification and arrives in a marked service vehicle. We are happy to provide our license number upon request.

Question 4

Can you make a new car key if I lost all my keys?

Accepted Answer

Yes. Our automotive locksmiths can create new transponder keys, chip keys, and key fobs for most makes and models on-site. This is typically 40-60% less expensive than going through a dealership, and we come to you so no towing is needed.

Question 5

Do you provide a warranty on your work?

Accepted Answer

Absolutely. All our locksmith work comes with a 90-day warranty on labor. Lock installations and rekeying services include a 1-year warranty on parts. If anything we installed or repaired fails within the warranty period, we fix it at no charge.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, Discover), debit cards, Apple Pay, Google Pay, and cash. Payment is collected after the work is completed and you are satisfied.

Question 7

Will you damage my lock or door?

Accepted Answer

No. Our locksmiths are trained in non-destructive entry techniques. In the vast majority of lockout situations, we can open the lock without any damage. If drilling is required (very rare), we will explain this upfront and provide the cost before proceeding.

Question 8

Why is your phone always answered?

Accepted Answer

We use an AI-powered phone system that ensures every call is answered immediately, 24 hours a day, 365 days a year. You will never hear a voicemail or be put on hold. A live dispatcher will take your information and send a technician to your location right away.

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